-   FREQUENTLY ASKED QUESTIONS  -

WHEN WILL I GET MY DELIVERY?

The estimated delivery wait within our South West delivery area of Bunbury to Augusta is 1-3 working days.

Perth customers will be delivered on the first week of the month.

Once your order had been packed and dispatched you will receive an email notification that it is on it's way.

CAN I ADD ON EXTRA ITEMS AFTER CHECKOUT?

Unfortunately due to an excessive volume of additional items coming through after orders were placed we are no longer able to offer this service. Please take care when placing an order to include all your required goods.

CAN I COLLECT MY ORDER?

Yes! We offer Click + Collect which can be selected as your delivery option at checkout.

There is no fee and no minimum spend. Collections are from Cape Wholefoods Monday to Friday 9am - 4:30pm.

CAN I SHOP IN PERSON AT CAPE WHOLEFOODS?

Yes! Cape Wholefoods has reopened for retail sales.

Whilst the Covid-19 pandemic remains under control in WA the shop will be open as normal.

IS AN ITEM IN STOCK?

We work daily on the website to ensure any items unavailable are marked out of stock.

On the rare occasion that we are unable to fulfil an item ordered you will receive a refund with your order.

WHEN WILL AN OUT OF STOCK ITEM BECOME AVAILABLE AGAIN?
Unfortunately we don't currently have a system to notify customers directly when items come back into stock - please keep an eye on the website and follow us on instagram for updates.

Most items are only unavailable for approximately a week or less.

I AM NOT IN THE DELIVERY REGION - CAN I STILL ORDER?

Please email your order to admin@southwestprovisions.com.au and we will obtain a quote if within the South West or Great Southern region. If you are in other WA regions or interstate, you will need to obtain your own freight quote.

I AM HAVING TROUBLE CHECKING OUT

Due to the large volume of customers shopping online and using the Paypal platform during these current times, occasionally the website can glitch at checkout. Please be patient, close your browser (the cart will be saved) and come back in an hour or so and try again. Both Paypal and credit card payments should be available.

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